FAQ

Here you will find some questions that we are often asked. If your question is not there or you would like a more detailed answer, simply send us a message using our contact form.

When will I receive my order?
You can find information on shipping times here.

I need my order quickly. Do you have express delivery?
No, you cannot currently select express shipping during the ordering process.

Can I track my delivery?
Deliveries with free shipping cannot be tracked. You will receive a notification after the shipment.

An item is sold out, are you getting more?
Yes, we try to be able to offer sold out items again as soon as possible. You are welcome to pre-order the article by contacting us.

I received the wrong product. What do I do now?
Please contact us by email, we will then exchange the product for you free of charge.

Are there any shipping costs?
We do not charge any shipping costs, shipping to United States and Canada is completely free of charge.

Is there a minimum order value?
No, it does not exist. You can also buy a single product from us.

What payment options are there?
We offer payment via PayPal, bank transfer (advance payment) and Shopify Payments (credit card, Apple Pay, Google Pay).

How long can I return an item?
You can cancel your order within the statutory period of 14 days and send the goods back to us. Information on returns can be found in the cancellation policy.

Where can I get a return label from?
We do not provide a return label, you can use any shipping label.

How can I best contact you?
Just send us an email to: info@ea-onlineshop.de or use our contact form.

Are my data safe with you?
Yes, we offer you secure shopping and secure payment. For this we work 100% with SSL encryption, so that your data is safe at all times.