Refund Policy

Revocation Policy of EA-Onlineshop

Right of withdrawal:

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. In order to exercise your right of withdrawal, you must send a clear declaration to us, EA-Onlineshop , Lyonel-Feininger-Straße 21, 12627 Berlin, Germany (info@ea-onlineshop.de) (e.g. a letter sent by post, fax or E-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Refund steps

If you wish to send back the product first inform us before giving up the product at the post office. We accept our goods back in the original packaging and in a unused condition. The addresse for the return is: EA-Onlineshop, Lyonel-Feininger-Str. 21, 12627 Berlin. After we recieve the product back we will use the same means of payment that you used for the original transaction to refund your money back within 5 days.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)
- EA-Onlineshop, Lyonel-Feininger-Strasse 21, 12627 Berlin, Germany
(info@ea-onlineshop.de, +491622074791).
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only if this is communicated on paper)
- date
(*) Delete where inapplicable.
 
Exceptions to the right of withdrawal

There is no right of revocation in the case of contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer's personal needs. For information on canceling prior to printing, please refer to the terms and conditions.